Avaya IP Office Platform Advanced Implementation — Question 18

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)

Answer options

• A. The BSR Application ID must be set in the VDN form.
• B. Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form.
• C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
• D. Percent Allocation in the Business Advocate feature must be enabled.

Correct answer: C, D

Explanation

The correct answers, C and D, are essential for enabling BSR Available Agent Adjustment, as they ensure that the system is configured to allow agent adjustments based on availability. Options A and B, while related to BSR, do not directly pertain to the necessary configurations for agent adjustments.