Avaya Aura Messaging Administration and Maintenance — Question 15

You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS).
Which three functions/features are gained by implementing the AAMS? (Choose three.)

Answer options

• A. skillset based routing
• B. anchoring of calls
• C. recorded announcements
• D. music on hold
• E. text to speech engine

Correct answer: C, D, E

Explanation

The correct answers, C, D, and E, represent features provided by the AAMS, such as the ability to play recorded messages, provide music while callers are on hold, and utilize a text-to-speech engine for automated responses. Options A and B are not functions associated with the AAMS as they pertain more to call management and routing, which are not its primary functions.