Avaya IP Office Platform Implementation — Question 4

You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR).
What is causing this problem?

Answer options

• A. Your search parameters are too wide.
• B. Your search parameters are include other agents as well.
• C. You have to wait for at least an hour before doing the search.
• D. You have not selected the Near Real-Time contact search option.

Correct answer: A

Explanation

The correct answer is A because if your search parameters are too broad, it may not accurately filter down to the specific contact you are looking for. Options B, C, and D are incorrect because they either suggest unrelated issues or requirements that do not typically affect the ability to find a recorded interaction.