Avaya IP Office Platform Implementation — Question 5

Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.
Which desktop application was not installed?

Answer options

• A. PlaybackInstallation
• B. FormDesignerInstallation
• C. FormDesignerStandAloneInstallation
• D. Screen_Capture_Agent

Correct answer: C

Explanation

The correct answer is C because the FormDesignerStandAloneInstallation is required to properly launch the QM page. Without this application, the page cannot function correctly, resulting in the error message. The other options are not directly related to the QM page and would not cause this specific issue.