Avaya Aura Contact Center Administration — Question 5

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD).
However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?

Answer options

• A. The agent’s web browser is not set for the correct character encoding.
• B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer.
• C. Internet Explorer is not set as the default browser on the agent’s computer.
• D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).

Correct answer: A

Explanation

The correct answer is A because if the web browser's character encoding is incorrect, it may prevent the agent from properly opening email attachments. Options B, C, and D do not directly relate to the ability to open attachments in emails, making them less relevant to the issue at hand.