Avaya Aura Contact Center Administration — Question 4

Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS).
Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?

Answer options

• A. mRcv.exe
• B. RTR Monitor from the CCMA Configuration utility
• C. iceRTDTrace.exe
• D. mCast.exe

Correct answer: B

Explanation

The correct answer, B, is the RTR Monitor from the CCMA Configuration utility, which specifically helps in monitoring real-time data flow from CCMS to CCMA. Options A, C, and D are related tools but do not serve the purpose of verifying the receipt of real-time data in this context.