ASQ Certified Quality Engineer (CQE) — Question 18

Information that is received by upper management, is often distorted. Which of the following actions is effective in countering this problem?
I. Stop killing the messenger.
II. Establishing an open door policy.
III. Practice management by walking around.

Answer options

• A. I only
• B. I and II only
• C. I and III only
• D. I, II and III

Correct answer: D

Explanation

The correct answer is D because all three actions contribute to improving communication and reducing distortion. Stopping the practice of blaming messengers encourages honest reporting, an open door policy fosters transparency and accessibility, and management by walking around helps leaders stay informed directly from their teams. The other options miss out on one or more of these essential strategies.