ASQ Certified Quality Engineer (CQE) — Question 17

The ideal results of a quality training effort would NOT include which of the following?

Answer options

• A. Increased cost-of-quality results.
• B. Improved working methods and morale.
• C. Increased productivity and job satisfaction.
• D. Reduced defects and employee turn-over.

Correct answer: A

Explanation

The correct answer is A because a quality training effort should aim to lower costs associated with quality, not increase them. Options B, C, and D represent positive outcomes of training, such as better morale, higher productivity, and reduced turnover, which are all beneficial for an organization.