VMware Horizon 7 Specialist — Question 26

A user has connected a mobile device to a customer's Wi-Fi and they experience problems with connectivity. How should this problem be remediated?

Answer options

• A. Factory reset the device and re-enroll the device.
• B. Switch from Wi-Fi to 3G/LTE.
• C. Update the mobile OS on the device if possible.
• D. Delete the intelligent HUB app from the device.

Correct answer: C

Explanation

Updating the mobile OS can address bugs or connectivity issues that may be causing the problem. Factory resetting the device may not be necessary if the OS update can resolve the issue, while switching to 3G/LTE does not fix the Wi-Fi connectivity problem itself. Deleting the intelligent HUB app could worsen the situation if the app is necessary for connectivity.