ServiceNow Certified System Administrator — Question 76

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Answer options

• A. Answer Agent
• B. live Feed
• C. Virtual Agent
• D. Connect Chat

Correct answer: C

Explanation

The correct answer is C, Virtual Agent, as it specifically refers to a platform designed for conversational interactions that facilitate task completion and decision-making. Options A, B, and D do not refer to established conversational bot platforms, making them incorrect in this context.