ServiceNow Certified System Administrator — Question 75

A knowledge article must be which of the following states to display to a user?

Answer options

• A. Published
• B. Drafted
• C. Retired
• D. Reviewed

Correct answer: A

Explanation

The correct answer is 'Published' because only articles that are in the published state are accessible to users. Articles in the drafted, retired, or reviewed states are not visible to users, as they are either still being created, no longer active, or awaiting final approval.