ServiceNow Certified System Administrator — Question 370

ServiceNow contains a resource which provides the following:
✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

Answer options

• A. Common Services Data Model (CSDM)
• B. Information Technology Service Management (ITSM)
• C. Configuration Management Database (CMDB)
• D. Information Technology Infrastructure Library (ITIL)

Correct answer: A

Explanation

The correct answer is A, the Common Services Data Model (CSDM), as it specifically outlines a standard set of service definitions and a framework for configuration management across ServiceNow. Option B, ITSM, is a broader practice that encompasses service management but does not specifically address the definitions and frameworks mentioned. Option C, CMDB, is a component of CSDM but lacks the comprehensive service definitions aspect. Option D, ITIL, is a set of best practices for IT service management but does not directly relate to the specific framework and service definitions described.