ServiceNow Certified System Administrator — Question 37

What is generated from the Service Catalog once a user places an order for an item or service?

Answer options

• A. A change request
• B. An Order Guide
• C. A request
• D. An SLA

Correct answer: C

Explanation

When a user orders an item or service from the Service Catalog, a request is generated to track and manage that order. The other options, such as a change request, an Order Guide, and an SLA, represent different processes or components that do not directly relate to the immediate action of placing an order.