ServiceNow Certified System Administrator — Question 335

What is a key difference between Reporting and Performance Analytics?

Answer options

• A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
• B. Performance Analytics can show trends; Reports cannot.
• C. Reports can be run on a scheduled basis; Performance Analytics cannot.
• D. Performance Analytics data can be published to Dashboards; Reports cannot.
• E. Performance Analytics shows KPIs; Reporting does not.

Correct answer: A

Explanation

The correct answer is A because Performance Analytics focuses on historical data trends, while Reporting captures a snapshot of data at a specific moment. The other options misrepresent capabilities of either feature, such as implying that Reports lack scheduling or KPI presentation, which is inaccurate.