ServiceNow Certified System Administrator — Question 334

What setting allows users to view a Knowledge Base article even if they are not logged in?

Answer options

• A. The Public setting
• B. The View All setting
• C. The ESS role
• D. The Allow All role

Correct answer: A

Explanation

The Public setting is designed to make articles accessible to anyone, including users who are not logged in. The other options, such as the View All setting, ESS role, and Allow All role, do not specifically grant access to unauthenticated users.