ServiceNow Certified System Administrator — Question 303

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

Answer options

• A. service_desk
• B. impersonator
• C. admin
• D. incognito

Correct answer: B

Explanation

The impersonator role allows users to assume the identity of another user without needing to log out, making it ideal for the testing team's needs. The service_desk role does not provide account-switching capabilities, while the admin role has broader permissions that may not be necessary. Incognito is not a valid role in this context.