ServiceNow Certified System Administrator — Question 283

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Answer options

• A. Agent Assist
• B. Virtual Agent
• C. Now Messenger
• D. Instance Chat

Correct answer: B

Explanation

The correct answer is B, Virtual Agent, as it is specifically designed to interact with users in a conversational manner while providing access to knowledge articles. Options A, C, and D do not focus on the conversational delivery of knowledge articles like Virtual Agent does.