ServiceNow Certified System Administrator — Question 282

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Answer options

Correct answer: D

Explanation

The correct answer is D, Virtual Agent, as it is specifically designed to assist users through a conversational interface, enabling them to access information and make decisions. The other options, such as Now Support and Agent Workspace, have different functionalities that do not focus on messaging interactions, while ServiceNow Messenger and Knowledge Chat are not the primary tools for automating tasks via conversation.