ServiceNow Certified System Administrator — Question 25

A customer requests the following data quality measures be added:
✑ Incident numbers should be read only, on all lists and forms, for all users.
✑ Short Description field should be mandatory, on all records, across all applications, on Insert.
Which type of policy would you use to meet this requirement?

Answer options

• A. Data Quality Policy
• B. Dictionary Design Policy
• C. UI Data Policy
• D. UI Policy
• E. Field Criteria Policy
• F. Data Policy

Correct answer: F

Explanation

The correct answer is F, Data Policy, because it is designed to enforce data quality rules such as making fields mandatory and setting field properties like read-only. The other options, while related to data management, do not specifically address the requirement for mandatory fields and read-only settings in the context described.