ServiceNow Certified System Administrator — Question 24

Which module is used to access the knowledge bases which are available to you?

Answer options

• A. Knowledge > Home
• B. Self Service > Knowledge
• C. Knowledge > All
• D. Knowledge > Knowledge Bases
• E. Knowledge > Overview

Correct answer: B

Explanation

The correct answer is B, as the Self Service > Knowledge module is specifically designed to provide users with access to knowledge bases. The other options either do not lead to the knowledge bases or are not targeted towards accessing the content directly.