ServiceNow Certified System Administrator — Question 235

When importing spreadsheet data into ServiceNow, what is the first step in the process?

Answer options

• A. Run Data Scrubber
• B. Set Coalesce
• C. Select Import Set
• D. Load Data
• E. Define Data Source

Correct answer: D

Explanation

The first step in importing spreadsheet data into ServiceNow is to Load Data, which prepares the data for processing. The other options, while important in the overall import process, occur after the initial loading of the data. For instance, setting Coalesce and defining the data source are part of the data preparation phase that follows the loading step.