ServiceNow Certified System Administrator — Question 234

When looking at a long list of records, you want to quickly filter, to show only those which have Short Description containing email. How might you do that?

Answer options

• A. Click List Magnifier to expand column search, on Short Description, type email, click enter
• B. On Search box, select text, type email, click enter
• C. Click List Magnifier to expand column search, on Short Description, type *email, click enter
• D. Click List Magnifier to expand column search, on Short Description, type %email, click enter

Correct answer: C

Explanation

The correct answer is C because using the asterisk (*) before 'email' allows for a wildcard search, enabling the filtering of records that contain 'email' anywhere in the Short Description. Options A and B do not utilize wildcards, which limits the search accuracy, while option D uses a percent sign (%) which is not a valid wildcard character in this context.