ServiceNow Certified System Administrator — Question 217

What is used to determine user access to knowledge bases or a knowledge article?

Answer options

• A. sn_kb_read, sn_article_read
• B. Privacy Settings
• C. Read Access Flag
• D. User Criteria

Correct answer: D

Explanation

The correct answer is D, User Criteria, as it defines the parameters for who can access knowledge articles. Options A and C refer to specific access controls but do not encompass the broader criteria used for user access. Option B, Privacy Settings, is related to user privacy but does not specifically address knowledge base access permissions.