ServiceNow Certified System Administrator — Question 144

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

Answer options

• A. Assignment Rule
• B. User Policy
• C. Predictive Intelligence
• D. UI Policy

Correct answer: A

Explanation

The correct answer is A, Assignment Rule, as it is specifically designed to route service requests based on predefined criteria. The other options, like User Policy and UI Policy, do not serve this purpose, while Predictive Intelligence focuses on analyzing patterns rather than assigning requests.