ServiceNow Certified System Administrator — Question 11

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Answer options

• A. Look up their password, so you can login with their account
• B. Initiate a Connect Chat session
• C. Install the Bomgar plug-in
• D. Impersonate the user
• E. Launch a NowChat window

Correct answer: D

Explanation

The correct answer is D, as impersonating the user allows you to see exactly what they see, including their visible modules. The other options do not provide a direct way to view the user's interface and may involve privacy issues or unnecessary steps.