ServiceNow Certified System Administrator — Question 10

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?

Answer options

• A. Configure Lists
• B. Show Options
• C. Configure Task
• D. Show Choices
• E. Show Choice List
• F. Configure Options

Correct answer: E

Explanation

The correct answer is E, 'Show Choice List', as this option allows you to modify the display values for the Priority field to match the customer's internal terminology. The other options do not provide the necessary functionality to change the labels directly for the Priority values across all Tasks.