ServiceNow Certified System Administrator — Question 105

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Answer options

• A. Make sure the latest flows are activated.
• B. Use the instance Incognito setting to quickly toggle between requester and approver.
• C. Impersonate the requester to ensure the form works.
• D. Make sure the requester's user record has a manager specified.
• E. Create and select your Testing Update Set, before starting the test cases.
• F. Use your Admin account, so you can approve the items quickly.

Correct answer: A, C, D

Explanation

The correct answers A, C, and D ensure that the testing process is thorough by confirming the latest flows are active, the form functions from the requester's perspective, and that the requester has a manager assigned for approval. Options B and F are not best practices, as using Incognito mode and Admin accounts can bypass necessary checks and approvals that reflect real-world scenarios.