ServiceNow Certified System Administrator — Question 104

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

Answer options

• A. Workflow User
• B. Request Fulfiller
• C. ITSM User
• D. Approving Manager
• E. Service Desk User
• F. Process User

Correct answer: F

Explanation

The correct answer is F. Process User, as they are defined by their structured workflows and roles. The other options, while they may have certain responsibilities, do not specifically denote users with clearly defined workflows and multiple roles.