ServiceNow Certified Implementation Specialist – Security Incident Response — Question 89

What should you consider before helping customers automate different processes?

Answer options

• A. Customer's willingness to change
• B. Understand expected benefits
• C. Understand internal processes
• D. Understand baseline workflow

Correct answer: A

Explanation

The correct answer is A because a customer's willingness to change is crucial for successful automation; if they are resistant, implementation may fail. Options B, C, and D are important for understanding the context and potential outcomes of automation, but without the customer's readiness, these considerations become irrelevant.