ServiceNow Certified Implementation Specialist – Security Incident Response — Question 88

What measures activity outputs?

Answer options

• A. Business metrics
• B. Leading Indicators
• C. Lagging indicators
• D. Business trends

Correct answer: A

Explanation

Business metrics are specifically designed to evaluate the outputs of activities, providing insights into performance. Leading Indicators and Lagging indicators are types of metrics, but they focus on predicting future performance and measuring past performance respectively, rather than directly measuring activity outputs. Business trends refer to general directions in which business metrics move over time, rather than specific outputs.