ServiceNow Certified Implementation Specialist – Security Incident Response — Question 78

What contains a set of reusable operations that are designed to be used in multiple playbooks?

Answer options

• A. Flows
• B. Actions
• C. Trigger
• D. Subflows

Correct answer: D

Explanation

The correct answer is D, as subflows are specifically designed to encapsulate a set of operations that can be reused in different playbooks, enhancing modularity. Options A, B, and C do not provide the same level of reusability across playbooks; flows are sequences, actions are individual tasks, and triggers initiate processes rather than serve as reusable components.