ServiceNow Certified Implementation Specialist – Security Incident Response — Question 112

What are some of the ways SIR teams can increase their productivity? (Choose three.)

Answer options

• A. Red/Blue automation
• B. Export to spreadsheet pivot tables
• C. Process automation
• D. Training
• E. Form personalization

Correct answer: C, D, E

Explanation

The correct answers, C, D, and E, focus on methods that streamline operations and improve team skills. Process automation reduces manual tasks, training enhances team capabilities, and form personalization can improve user experience. Options A and B do not directly contribute to productivity in the same impactful way.