ServiceNow Certified Implementation Specialist – Security Incident Response — Question 108

What is the key to a successful implementation?

Answer options

• A. Sell customer the most expensive package
• B. Implementing everything that we offer
• C. Understanding the customer’s goals and objectives
• D. Building custom integrations

Correct answer: C

Explanation

The correct answer, C, emphasizes the importance of grasping the customer's goals and objectives to tailor the implementation effectively. Options A and B focus on sales tactics rather than understanding needs, while D, although important, is not as fundamental as aligning with customer objectives.