ServiceNow Certified Implementation Specialist – Software Asset Management — Question 47

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Answer options

• A. Purchased rights should be greater than 0
• B. The end date must be greater than the start date
• C. Publisher Part Number and Software Model not found
• D. Duplicate entry
• E. Publisher Part Number already exists

Correct answer: A, C, D

Explanation

Option A is correct because purchased rights must be more than zero to be valid. Option C is correct since missing Publisher Part Number and Software Model indicates an import error. Option D is valid as duplicate entries cannot be processed, which leads to an import error. Options B and E do not apply to import errors but rather to other validation checks.