ServiceNow Certified Implementation Specialist – Software Asset Management — Question 46

As part of the discovery process, when records are written to the software installation table a check is performed to determine if the information already exists in the discovery model table, if a record exists, what does the system do?

Answer options

• A. The record is deleted and recreated to ensure the most recent discovery model is recorded.
• B. Nothing, the record exists so it is ignored.
• C. A new record is created for the installation in the discovery model table.
• D. A reference to the discovery model record is identified and associated to the software installation record.

Correct answer: D

Explanation

The correct answer is D because the system identifies and associates the existing record to the new software installation entry, avoiding duplications. Option A is incorrect as it suggests deleting the record, while B implies no action is taken at all, which is not the case. Option C is wrong because it states that a new record would be created, which contradicts the purpose of checking for existing entries.