ServiceNow Certified Implementation Specialist – Software Asset Management — Question 193

When using the ServiceNow Client Software Distribution (CSD) product in conjunction with Microsoft System Center Configuration Manager (SCCM) to automatically remove software and reclaim license rights in your environment which of the following is required?

Answer options

• A. The software to be removed must have been installed by SCCM
• B. You must purchase Orchestration separately in order to revoke software and reclaim license rights using SAM Pro
• C. The software to be removed must have been discovered by SCCM
• D. An SCCM configuration record must be created to identify the application and the associated software discovery mode

Correct answer: D

Explanation

The correct answer is D because creating an SCCM configuration record is essential for identifying the application and determining the software discovery mode necessary for proper management. Option A is incorrect as the software does not need to be installed by SCCM to be removed. Option B is also wrong because Orchestration is not a requirement for revoking software rights using SAM Pro. Option C is misleading since discovering the software is not a prerequisite for removal; the configuration record is crucial.