ServiceNow Certified Implementation Specialist – Software Asset Management — Question 168

By default, which persona is responsible for ensuring that the SAM program is rolled out and executed correctly and consistently across the organization?

Answer options

• A. SAM process owner
• B. ServiceNow administrator
• C. SAM user
• D. SAM manager
• E. SAM administrator

Correct answer: A

Explanation

The SAM process owner is designated as the primary individual responsible for the successful deployment and adherence to the SAM program within the organization. The other roles, such as ServiceNow administrator, SAM user, SAM manager, and SAM administrator, may support or contribute to the program, but they do not hold the primary accountability for its execution.