ServiceNow Certified Implementation Specialist – Software Asset Management — Question 16

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

Answer options

• A. Reject
• B. Create
• C. Delete
• D. Ignore

Correct answer: A

Explanation

Selecting 'Reject' ensures that the import process does not create a new record for non-existent values. The other options, such as 'Create', would lead to new records being made, 'Delete' is not relevant in this context, and 'Ignore' would bypass the issue but not fulfill the requirement of not creating a new record.