ServiceNow Certified Implementation Specialist – Project Portfolio Management — Question 31

What is the difference between confirm and allocate actions?

Answer options

• A. They function the same way.
• B. Confirm action creates hard allocation and allocate action creates soft allocation.
• C. Confirm action creates soft allocation and allocate action creates hard allocation.
• D. Allocate action is always followed by confirm action.

Correct answer: C

Explanation

The correct answer is C because the confirm action establishes a soft allocation, which can be adjusted later, while the allocate action establishes a hard allocation, which is more permanent. Options A and D are incorrect as they misrepresent the relationship between the actions, and option B incorrectly describes the nature of each action.