ServiceNow Certified Implementation Specialist – Project Portfolio Management — Question 149

What is the formula for Forecasted Utilization?

Answer options

• A. Allocated Hours/Capacity
• B. (Allocated Hours + Confirmed Hours)/Capacity
• C. Confirmed Hours/Capacity
• D. Assigned Hours/Capacity

Correct answer: B

Explanation

The correct answer is B because Forecasted Utilization is determined by summing Allocated and Confirmed Hours and then dividing by Capacity. Options A, C, and D do not account for both Allocated and Confirmed Hours, thus they do not provide an accurate calculation of Forecasted Utilization.