ServiceNow Certified Implementation Specialist – IT Service Management — Question 97
Which of the following roles has the ability to create and manage user criteria for service catalogs?
Answer options
- A. catalog_admin
- B. itil_admin
- C. catalog_manager
- D. catalog_criteria_admin
- E. catalog_criteria_manager
Correct answer: A
Explanation
The correct answer is A, catalog_admin, as this role specifically has the authority to create and manage user criteria for service catalogs. The other roles, such as itil_admin and catalog_manager, do not have this specific responsibility, while catalog_criteria_admin and catalog_criteria_manager are not standard roles recognized for this function.