ServiceNow Certified Implementation Specialist – IT Service Management — Question 94

Which Change request fields are used in conflict detection? (Choose three.)

Answer options

• A. CI Business criticality
• B. Planned end date
• C. Risk
• D. Planned start date
• E. Configuration item

Correct answer: B, D, E

Explanation

The correct fields for conflict detection in a Change request are 'Planned end date', 'Planned start date', and 'Configuration item' because they directly relate to scheduling and the specific items being changed. 'CI Business criticality' and 'Risk' do not specifically aid in detecting scheduling conflicts.