ServiceNow Certified Implementation Specialist – IT Service Management — Question 90
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
Answer options
- A. Model State Transition Conditions
- B. Dictionary Overrides
- C. State choices
- D. State conditions
Correct answer: A
Explanation
The correct answer, Model State Transition Conditions, is where change managers define the specific requirements for state transitions. The other options, such as Dictionary Overrides and State choices, do not pertain to establishing conditions for state changes, while State conditions may refer to specific attributes rather than the comprehensive transition conditions.