ServiceNow Certified Implementation Specialist – IT Service Management — Question 89

Problem management provides what benefits for Incident management? (Choose two.)

Answer options

• A. Solutions implemented reduce future incidents
• B. Published workarounds help quickly resolve incidents
• C. Problem investigations automatically triggered for multiple user incidents
• D. Incident managers authorize problem investigations

Correct answer: A, B

Explanation

The correct answers, A and B, highlight how solutions from problem management can prevent future incidents and how published workarounds facilitate quicker incident resolution. Options C and D do not represent direct benefits to incident management; option C discusses automatic triggers for investigations, and option D refers to authorization rather than benefits.