ServiceNow Certified Implementation Specialist – IT Service Management — Question 9

Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)

Answer options

• A. Update Change Type on an existing change record
• B. Delete a Change record
• C. Delete a Standard Change Template
• D. Delete CAB Definition

Correct answer: A, C

Explanation

The correct answers are A and C because updating the Change Type on an existing change record and deleting a Standard Change Template are actions that are restricted, regardless of user role, including administrators. Options B and D are incorrect as they refer to actions that may still be performed by administrators under certain conditions.