ServiceNow Certified Implementation Specialist – IT Service Management — Question 8

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time.
How would you satisfy this requirement?

Answer options

• A. Update the Risk Property for Insufficient lead time
• B. Update the Risk Assessment Matrix for Insufficient lead time
• C. Update the Calculate Risk UI Action
• D. Update the Risk Matrix for insufficient lead time
• E. Update the Risk Condition for Insufficient lead time

Correct answer: E

Explanation

The correct answer is E because updating the Risk Condition allows you to define the criteria under which risk is assessed based on lead time. The other options either refer to incorrect components or do not directly address the requirement to adjust the assessment based on the specified lead time.