ServiceNow Certified Implementation Specialist – IT Service Management — Question 87

A new problem manager wants to know how to create reports for monitoring problem management activities. What do you recommend they do before creating new reports?

Answer options

• A. Submit a New Report Request via the service catalog
• B. Take the Performance Analytics fundamentals course
• C. Go to Reports > View/Run > All, then search for Problem reports
• D. Submit a request for the sn_report_creator role
• E. Turn on data collection jobs

Correct answer: C

Explanation

The correct answer is C because it allows the manager to review existing problem reports that may already meet their needs before creating new ones. Options A, D, and E involve external requests or actions that may not be necessary prior to assessing current reports. Option B, while helpful for gaining knowledge, does not directly address the immediate need of finding existing reports.