ServiceNow Certified Implementation Specialist – IT Service Management — Question 86

As of Quebec, Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

Answer options

• A. Assess to Work in Progress
• B. On Hold to Work in Progress
• C. New to Assess
• D. Draft to Assess
• E. Work in Progress to Closed

Correct answer: C

Explanation

The correct answer is C, as it specifies the initial state of 'New' transitioning to 'Assess' when all required fields are filled. The other options do not represent the automatic transitions defined for problem task records in Quebec.