ServiceNow Certified Implementation Specialist – IT Service Management — Question 83

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

Answer options

• A. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
• B. If selected CI has a Support group, write that group to the Assignment group field
• C. If selected CI has an Owner group, write that group to the Assignment group field
• D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Correct answer: B, D

Explanation

The correct answers are B and D because when a Configuration Item (CI) has a Support group, that group will be assigned to the Assignment group field, and if it lacks a Support group, the Support group from the Service Offering will be used. Options A and C are incorrect as they reference Owner groups instead of the required Support groups.