ServiceNow Certified Implementation Specialist – IT Service Management — Question 74

What module do you use to change the setting for the time between incident Resolution and Closure?

Answer options

• A. ITSM Properties
• B. System Settings
• C. Incident Settings
• D. Incident Properties
• E. Resolution Properties

Correct answer: D

Explanation

The correct answer is D, Incident Properties, because this module specifically allows changes to the settings related to incident management, including the time settings for incident Closure after Resolution. The other options do not pertain directly to the timing settings for incident Closure.